New Step by Step Map For Telus customer service
New Step by Step Map For Telus customer service
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Each and every individual who calls the tech support amount is eager to talk to an actual person as quickly as possible. Nobody hopes to have to jump by way of a maze of questions in hopes of just becoming put in the que to speak to an actual man or woman!
These brokers working against Telus Positive aspects, in lieu of retaining the aged loyal customers they make them disappear to search for other company
On the other hand, the best just happened. Following talking to Telus organization, I wasn't satisfied with the system provided and requested to generally be tranferred to your LOYALTY dept. She adjusted the cost of the information plan but amplified the price of the cell phone for your Internet of -$one. WHAT A JOKE!!!
If an automated assistant asks for the reason of the simply call, mention "I would want to make payment arrangements for my mobility bill".
I had to Speak to CS currently with Chat as well as Section I would like to speak to is just offered by phone. The CS on Chat organized a simply call again at an agreed upon time slot. When that Office termed me later I bought all the things sorted out.
You can then get a textual content message if the agent responds, and you can follow up at your earliest benefit.
I wasn't telling but hoping to speak to him nonetheless he got mad and hung up. This can be preposterous and very Terrible customer service. I will be pulling my telus billing support two strains from Telus . If this is the customer service shoppers are receiving from your reps than you should resource it somewhere else. I have already been with Telus for approximately fourteen years and It truly is really unhappy that it's got come to this . Thinking about these threads and opinions still left by Other people it seems I'm not the only a single.
Undoubtedly not the knowledge we wish our customers to own. Be happy to deliver us A personal concept and we can discuss our selections to obtain this solved for yourself.
Settled discussions will be closed and saved for 90 times, and may be accessed inside the Concept Centre throughout the My TELUS application.
If an automatic assistant asks for The explanation of your respective phone, point out "I wish to make payment preparations for my mobility Invoice".
Automobile-suggest allows you swiftly slender down your search engine results by suggesting feasible matches as you variety.
Also, I used to be disconnected various times when endeavoring to talk to support and even remaining on hold without having resolution.
Today my cell phone stopped connecting into the telus network. Due to this fact it has taken me a forty five to sift through the ai gate keepers prompt's just to speak to a real person, all although telus ai tries everything to not make it possible for me to speak to a real individual.
Looks like all we will do now's air our grievances on the general public forum in the hopes of someone in a position of authority can in fact do anything about this.
It is a enormous squander of your time and only generates an exceedingly discouraged customer before they get to talk to the CSR and now the CSR has to manage an already stressed to their limit customer.